ORDERING & PAYMENT

How can I check the status of my Order?

Do you accept international credit cards?
We are unable to process international credit cards at this time. We currently use PayPal as an alternate payment type for orders with an international bill...
Mon, 22 Mar, 2021 at 4:14 AM
Can I cancel my order?
Yes, if your order has not shipped yet, we are still able to cancel your order. Once cancelled, the voided authorization will automatically drop off your ac...
Mon, 22 Mar, 2021 at 4:14 AM
When will my payment be processed?
Your credit card or PayPal payment will be charged the day your order ships. Gift Cards will redeem immediately when the order is placed for security purpos...
Mon, 22 Mar, 2021 at 4:14 AM
Why was my credit card charged twice?
Your credit card will only be charged once when the order ships. What you are seeing on your bank account is a pre-authorization. A pre-authorization hold i...
Mon, 22 Mar, 2021 at 4:14 AM
Why was my credit card declined?
In order to protect our customers from fraudulent transactions, the billing address is verified through your credit card company. If the billing address on ...
Mon, 22 Mar, 2021 at 4:14 AM
Will I be charged sales tax?
Applicable sales tax will be added to all purchases shipping to Colorado, Utah, New Mexico and Washington addresses due to our physical retail presence in t...
Mon, 22 Mar, 2021 at 4:14 AM